Station managers are essential for maintaining smooth airport operations, supporting large numbers of personnel, aircraft, and equipment. In contrast to ramp managers, who focus on individual turnarounds, a station manager oversees activities across the entire airport terminal.

Moonware’s HALO software supports station managers in their multifaceted role, providing immediate access to resource allocation, equipment whereabouts, crew dispatching, flight tracking, alerting, and other key operational tools.

Here is how a station manager leverages HALO throughout their daily activities:

 

Aircraft baggage operations

 

Team coordination and deployment 

As the station manager prepares for the day’s operations, HALO’s automated system ensures that flights are fully allocated with equipment and crew, only involving the manager in the event of anomalies. If needed, managers can utilize HALO to swiftly reallocate staff and adjust gate assignments, communicating seamlessly with large groups of crew members, all in one platform. Real-time updates ensure progress is monitored and disruptions are minimized, keeping the overall schedule on track.

 

Airfield conflict resolution & situational awareness 

That morning, a fueler was severely delayed to service an aircraft. HALO equips the station manager with real-time availability of their resources, where with the help of a dynamic map, they’re able to quickly identify the best positioned team and asset to correct the error. HALO tracks and monitors airfield equipment, personnel, and resources to ensure streamlined and optimized operations. In enabling swift management of real-time issues, HALO improves overall safety and operational efficiency at the airfield.

 

Aircraft servicing operations

 

Managing gate changes

Later that afternoon, a last-minute gate change for an inbound aircraft was issued, requiring modifications to crew task assignments. Using HALO automatically notifies the affected staff members, and dispatching new crew to the correct gaten. Station managers oversee this shift using HALO, ensuring the ground crew is prepared and in position to receive the aircraft at the new gate, ready to intervene if problems arise.

 

Post-shift analysis and reporting

At the end of their shift, the station manager utilizes HALO to review detailed operational metrics. HALO provides precise timestamps for turnaround activities and comprehensive on-time performance trends for both the day and the week. This data is essential for thorough and accurate monitoring of airfield operations. By extracting precise service records for all ground support equipment (GSE) and crew activities, station managers can identify bottlenecks, monitor performance trends, make data-driven decisions for resource allocation and process improvements, and ensure compliance with operational protocols. Utilizing HALO for post-shift analysis and reporting ensures that station managers have the insights needed to optimize turnaround operations and enhance overall efficiency.

 

Conclusion 

Overall, station managers play a crucial role in maintaining efficient and safe airport operations. Moonware’s HALO equips them with capabilities to not only streamline airside tasks, but also to obtain high levels of control and visibility over their airfield. This support empowers station managers to effectively uphold an operationally resilient and responsive service for their station.