A North American ground handler managing 80+ daily flights, ~300 staff, and 120+ assets across ramp, passenger services, and cargo replaced paper, whiteboards, and radio coordination with HALO. On-time performance improved by 5% in the first months of deployment.
Improvement in on-time performance
Operator type
Region
Operations
Areas of operation
Challenge
Day-of operations ran on paper, whiteboards, and scattered WhatsApp group chats. Tight turnarounds and strict SLAs forced supervisors into reactive coordination the moment something changed.
The team faced recurring SLA fines without the timestamp evidence to dispute them. Without a live picture of the ramp, supervisors couldn't see disruptions coming. They could only react once the delay had already happened. Then scramble to explain it after.
Approach
HALO digitized day-of operations into a single real-time view across ramp, passenger services, and cargo. Paper and whiteboards were replaced with digital operational dashboards. All teams — including OCC — worked from the same information for the first time.
All tasks captured in HALO, replacing paper-based tracking with a verifiable operational record.
Operational analytics revealed true staffing needs, eliminating the perception of being understaffed.
Accurate timestamp evidence enabled the team to defend against inaccurate SLA fines.
Result
Performance gains were visible within weeks. Supervisors moved from firefighting to managing. Faster turnarounds, fewer coordination gaps, and better data meant the operation could absorb disruptions and recover faster.
5% improvement in on-time performance — 15 more on-time flights per day at an 80-flight station.
30% reduction in manual coordination overhead. Supervisors and frontline teams focused on execution, not chasing updates.
$1.5M in projected annual labor and overtime savings by rebalancing staff across shifts instead of adding headcount.
$4M in projected additional annual revenue capacity by increasing throughput without adding headcount or equipment.
SLA fines reduced. Timestamped operational records gave the team evidence to dispute inaccurate charges.
“Our objectives to enhance efficiency and reliability are very much aligned with Moonware’s. Their technology enables us to streamline our ground handling processes, directly benefiting our service delivery.”
— CEO · North American Ground Handler
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